Our Return Policy
Your satisfaction is our utmost priority. We will do our best to satisfy your requirements. We offer a 20 Day Limited Money Back Guarantee return policy. Any unused, resalable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 20 days of the order date. The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price only. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. If the item(s) have been used or tested in any way, it can be returned if in a re-sellable condition and within 20 days from date of purchase. It must be in its original box and all manuals, warranties, accessories and packing materials must be included. Any items that have been opened or used will incur a restocking charge of 20% of the item(s) price .All items which are shipped via freight will be charged a 15% restocking fee regardless if they have been opened or not. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. Any returns shipped via freight collect to the return address will be refused and returned to shipper. We will not cover the return shipping fees.
It is the responsibility of the customer to return the product in the same new/undamaged condition which it was received. Any return product received damaged in shipping will not be eligible for a credit. We are not responsible for items received damaged. The customer will need to file an insurance claim with the carrier for damaged items and to be reimbursed for the insured amount.
Items that have been damaged due to the weather will not be covered under manufacturer's warranty and are not returnable at any time.
How Do I Return an Item
For returns on items that are damaged, defective, or of unsatisfactory quality, please contact: firstname.lastname@example.org， Upon approval, you will be issued an Return#. This number will be required in order for a refund or exchange to be made. All returns received without an Return# will be shipped back at the customer's expense.
When emailing, please include the following information:
• Shipping Party's Name
• Item that you wish to return
• Order #
• Reason for return
Items must be in new, unused and in resalable condition and in its original packaging. All returned items will incur a 15% restocking fee. Return shipping is not refundable. If you received a prepaid return label from customer service, the cost of the return shipping is deducted from the refund. Items that have obvious signs of use will receive up to 70% of the item's price. Items that are not in its original condition, are damaged, or are missing parts will receive up to 70% of item's price.
If your shipment is received damaged, a claim must be made within 5 days of receipt - Please open your package and inspect upon receipt. If a package arrives damaged, save all packing materials and contact us immediately. We will file a claim with the shipping company. In most cases, the purchase price and the original shipping costs to the customer will be refunded to the original purchaser or we will send a replacement (whatever the customer decides). If your order is shipped via freight, you must inspect all packages upon delivery. If there is any damage, it is the customer's responsibility to report the damage to the driver at that time to ensure it will be covered under insurance
If your canopy arrives damaged or defective, we will replace the parts that are damaged/defective, not the whole frame. If the customer elects not to receive parts and to ship the unit back for a new replacement frame, they will incur all shipping fees.
All orders must be inspected for missing items within 2 weeks of receipt - Please open your package and inspect upon receipt. If a package arrives missing items, contact us immediately. After 2 weeks days, we are not responsible for missing items from order.
If an item is received via UPS or FedEx and found to be defective within 20 days of the purchase date, Eurmax will send a replacement part at no expense to the customer. If the entire unit is defective, a replacement unit will be sent or a credit will be issued, whichever the customer chooses. If an item is shipped via freight and found to be defective within 20 days of the purchase date, Eurmax will have the replacement part sent to the customer at no expense. If the customer does not want the replacement parts and simply wants to return the entire unit, they will be responsible for all shipping fees. We will not accept defective returns after 20 days of the purchase date.
Custom orders return policy
All custom orders are not returnable.
Undeliverable or Refused Shipments
Undeliverable or Refused merchandise will be charged for the freight charges both ways